Terms and Conditions


  • The following General Terms and Conditions apply exclusively to all business relations between Breakout Escape Room GmbH, (Riedingerstrasse 26c 86152 Augsburg) and the customer.
  • By booking a time slot on www.breakout-escaperoom.de, the customer agrees to the GTC. In the case of telephone bookings or bookings by e-mail, it is expected that the customer also agrees to the GTC and has informed online.


  1. Breakout Escape Room Augsburg operates two rooms in which the customers, the players, have the task of escaping or stealing an item.
  2. Breakout Escape Room Augsburg is a game for people aged 12 and over. Children 12 and under must be accompanied by an adult.
  3. Tickets cannot be used in conjunction with any other offer, promotion or voucher and, or exchanged for cash or any other form of payment.
  4. Participation in Breakout Escape Room and use of the premises is at your own risk.
  5. The Escape Room is monitored by a video camera throughout the game. The data is not recorded or passed on, it is only used for game monitoring and gives the game master the opportunity to give hints for the solution.
  6. Photo and video recordings in the game are not permitted.
  7. Playing under the influence of alcohol or drugs is not permitted. The operator reserves the right to terminate a game if there is suspicion that one or more participants are under the influence of alcohol or drugs. A violation of the game rules will lead to the immediate exclusion of the participant, in which case no refund of the participation fee will be made. The rules of the game will be communicated to the participants in a briefing before the game.
  8. No refunds or partial refunds of the game fee will be made after participation.


  1. Payment is to be made online via PayPal, bank transfer (24 hours to your date), or on site in cash at the start of the event.
  2. Cancellation of a booking is free of charge up to 24 hours before the start of the game. Please understand that in other cases a handling fee will be charged:
  • For a cancellation or room change in less than 24 hours until the start of the game, the fee is 30 EUR. We are sorry, but if there are less than 24 hours until your game, we cannot cancel or change the booking.
  • If the group does not show up or shows up less than 2 hours in advance, we unfortunately have to send the invoice with the full amount.

Please contact us by phone or email, and send us your booking number and the date you would like to play, and we will be happy to help you.


  1. Gift vouchers cannot be used in conjunction with any other offer, promotion or voucher or exchanged for cash.
  2. Vouchers are only redeemable at the attraction listed. Breakout Escape Room Augsburg GmbH reserves the right to change, close or remove elements for technical, operational or other reasons without prior notice. In such cases, no refund of the admission price can be made.
  3. Gift vouchers are valid for 3 years. In the event of the Company ceasing to operate, no refund of the entrance fee will be received.
  4. Vouchers from the "GutscheinGeniessen! Augsburg" or "Schlemmerbuch Augsburg" cannot be used in conjunction with any other offer, promotion or voucher.


  1. Breakout Escape Room GmbH provides parking facilities for customers.


  1. We will not be liable if we are unable to provide a service or if the prompt performance of our contractual service obligations is prevented or impaired or if you suffer any other damage or loss due to a "Force Majeure". In these Booking Conditions, "force majeure" refers to an event which Rooms or the Team, despite all due care, cannot foresee or avert.
  2. People suffering from claustrophobia, panic attacks, asthma, heart disease, infectious diseases or other health threatening conditions are advised not to participate in the game. Breakout Escape Room accepts no liability for any resulting accidents, damage or harm to health.
  3. The customer is liable for all damage to the building or inventory caused by him or third parties from his area.


  1. Sollten sich einzelne Bestimmungen dieses Vertrages ganz oder teilweise als unwirksam oder undurchführbar erweisen oder infolge Änderungen der Gesetzgebung nach Vertragsabschluss unwirksam oder undurchführbar werden, bleiben die übrigen Vertragsbestimmungen und die Wirksamkeit des Vertrages im Ganzen hiervon unberührt.
  2. An die Stelle der unwirksamen oder undurchführbaren Bestimmung soll die wirksame und durchführbare Bestimmung treten, die dem Sinn und Zweck der nichtigen Bestimmung möglichst nahe kommt.
    Erweist sich der Vertrag als lückenhaft, gelten die Bestimmungen als vereinbart, die dem Sinn und Zweck des Vertrages entsprechen und im Falle des Bedachtwerdens vereinbart worden wären.